LLAWR Limited — Business Terms & Conditions

Supply of Flooring, Floorcoverings & Related Materials

Last updated: 11 August 2026

These Terms & Conditions apply where LLAWR Limited supplies goods to a customer acting wholly or mainly for the purposes of their trade, business, craft or profession.

They do not apply to consumer purchases. If you are purchasing wholly or mainly for personal use, LLAWR's Consumer Terms & Conditions will apply instead.

In these terms:

“LLAWR”, “we”, “us” or “our” means LLAWR Limited.

“Customer”, “you” or “your” means the business, company, partnership, sole trader, landlord, contractor, organisation or other commercial customer purchasing the goods.

“Goods” means flooring, carpets, vinyl, LVT, laminate, underlay, accessories and any other materials supplied by LLAWR.

Quotations and estimates are invitations to place an order and are not binding until accepted by LLAWR.

An order becomes binding when we confirm acceptance of the order or begin ordering, cutting, preparing or supplying the goods.

Your quotation, order confirmation and invoice form part of the contract together with these Terms & Conditions.

Please check all order details carefully, including:

• product
• colour
• quantity
• dimensions
• measurements
• delivery details
• site details
• specification
• any particular requirements

You must notify us of any error before goods are ordered, cut or manufactured.

Unless expressly agreed by us in writing, your own purchase order terms or other standard terms do not override these Terms & Conditions.

Where you provide measurements, plans, quantities or specifications, you are responsible for their accuracy.

LLAWR will not be responsible for shortages, excess material, wastage or additional costs resulting from inaccurate information supplied by you.

Where LLAWR carries out a measuring visit, measurements are based on the areas and conditions reasonably accessible and visible at the time.

A measuring or site visit does not constitute a structural, damp, moisture or sub-floor survey and does not guarantee that concealed defects will be identified.

You are responsible for ensuring that the goods ordered are suitable for your project and intended commercial use.

You must tell us before ordering about any relevant requirements, including:

• commercial traffic levels
• underfloor heating
• moisture conditions
• accessibility requirements
• slip resistance
• acoustic requirements
• heavy equipment
• unusual substrates
• manufacturer specifications
• project or contract specifications

Where we provide advice, it will be based on the information supplied to us.

LLAWR is not responsible for product unsuitability resulting from inaccurate, incomplete or undisclosed site or project information.

Nothing in this clause excludes any obligation which cannot lawfully be excluded.

Samples are intended as a reasonable indication of colour, texture, pattern and appearance.

Reasonable differences may occur between samples and supplied goods, particularly with natural materials and products manufactured in batches.

Different manufacturing batches may vary in colour, shade, texture or pattern.

Where an exact batch match is required, this must be agreed with LLAWR before ordering.

Prices are those stated on our quotation, order confirmation or invoice unless otherwise agreed in writing.

Business prices may be shown excluding VAT. VAT will be added at the applicable rate where required.

Unless expressly included, prices do not include:

• delivery
• fitting
• uplift
• disposal
• sub-floor preparation
• screeding or smoothing compounds
• damp-proof membranes
• floor repairs
• furniture moving
• door trimming
• parking charges
• specialist access requirements

Any additional work or goods requested will be charged separately.

Where a deposit is required, the order will not normally be processed until the deposit has been received.

Deposits may be used towards costs already incurred in obtaining or preparing goods.

If you cancel an order, any refund of the deposit will depend on the circumstances and the costs and losses reasonably incurred by LLAWR.

For bespoke, specially ordered or cut goods, the deposit may be non-refundable once LLAWR has incurred costs which cannot reasonably be recovered.

Payment is due in accordance with the payment terms shown on the quotation, order confirmation, invoice or agreed trade-account terms.

Unless credit terms have been expressly agreed in writing, goods must be paid for in full before collection, delivery or release.

You must pay all undisputed invoices without deduction, withholding or set-off except where required by law.

Where an invoice is disputed, you must notify us promptly and provide reasonable details of the dispute. Any undisputed amount remains payable by its due date.

Where payment is overdue, LLAWR may exercise its rights under the Late Payment of Commercial Debts (Interest) Act 1998, including any entitlement to statutory interest, fixed compensation and qualifying recovery costs, as amended from time to time.

We may also suspend further orders, deliveries, collections or account facilities while sums remain overdue.

Any credit facility provided by LLAWR is discretionary.

We may:

• set or change credit limits;
• reduce or withdraw credit facilities;
• require payment in advance;
• place an account on hold where invoices are overdue; or
• request additional financial information before extending further credit.

Providing credit on one order does not require LLAWR to provide credit on future orders.

Delivery and collection dates are estimates unless expressly agreed in writing as fixed dates.

We will use reasonable efforts to meet agreed arrangements but will not be liable for reasonable delays caused by circumstances outside our reasonable control.

These may include:

• manufacturer or supplier delays;
• transport disruption;
• severe weather;
• shortages;
• industrial action;
• import or customs disruption;
• site access problems; or
• other circumstances outside our reasonable control.

You are responsible for ensuring suitable access, unloading arrangements and a safe delivery location.

Where delivery cannot reasonably be completed because of access or site conditions, additional delivery, storage or redelivery charges may apply.

Risk in the goods passes to you when:

• the goods are delivered to the agreed location; or
• you or your representative collect them from LLAWR,

whichever occurs first.

Ownership of the goods does not pass to you until LLAWR has received payment in full for those goods.

Until ownership passes, you must take reasonable care of the goods and keep them identifiable as goods supplied by LLAWR where reasonably practicable.

Where unpaid goods remain identifiable, unused and have not been permanently incorporated into a property, LLAWR reserves any lawful right to recover them.

Business customers must inspect goods as soon as reasonably practicable following collection or delivery.

Visible damage, shortages, incorrect products or obvious discrepancies should be reported promptly and, where reasonably possible, before goods are cut, fitted, altered or incorporated into other works.

You should retain packaging, batch information and photographs where relevant.

Failure to inspect does not automatically remove any legal right, but installation, cutting or disposal of the goods may affect our ability to investigate the cause of a reported issue.

Business orders do not carry consumer cooling-off rights.

Once an order has been accepted, it may only be cancelled or changed with LLAWR's written agreement.

Where we agree to cancellation, we may charge for reasonable costs and losses resulting from the cancellation.

These may include:

• supplier cancellation charges;
• transport costs;
• collection costs;
• handling or restocking charges;
• goods already cut or prepared;
• bespoke products;
• non-returnable supplier orders; and
• other reasonable costs already incurred.

Goods cut, manufactured, ordered or prepared specifically for your requirements cannot normally be cancelled or returned where LLAWR cannot reasonably return or resell them.

Standard stock goods may be accepted for return at LLAWR's discretion provided they are unused, undamaged, complete and in resalable condition.

Any agreed return may be subject to reasonable collection, handling or restocking charges.

This clause does not affect your rights where goods are defective or do not conform to the contract.

If you believe goods are defective, you must notify LLAWR promptly and provide reasonable information about the alleged defect.

We may request:

• photographs;
• batch numbers;
• site information;
• moisture readings;
• installation details;
• maintenance information; or
• access to inspect the goods.

We may obtain an assessment from the manufacturer or supplier where appropriate.

You must give LLAWR a reasonable opportunity to inspect and investigate the issue before undertaking substantial remedial work, except where urgent action is reasonably required to prevent further damage or address a safety issue.

Manufacturer warranties are subject to the manufacturer's own conditions and are additional to any contractual rights you may have against LLAWR.

LLAWR is not responsible for defects or damage caused by:

• incorrect installation by another party;
• unsuitable sub-floor conditions;
• excessive moisture;
• incorrect maintenance;
• misuse;
• unauthorised modification;
• failure to follow manufacturer instructions; or
• normal wear and tear.

Flooring must be installed onto a suitable substrate in accordance with relevant manufacturer requirements.

Unless expressly included in our quotation, LLAWR does not warrant the condition of an existing sub-floor.

Concealed problems may only become apparent once existing floorcoverings are removed.

These may include:

• damp or moisture;
• defective screed;
• uneven floors;
• contamination;
• unstable floorboards;
• old adhesive;
• structural movement; or
• unsuitable previous floor preparation.

Any additional materials or works required as a result are not included unless expressly stated.

Unless LLAWR expressly agrees in writing to provide installation itself, any fitter introduced or arranged by LLAWR is an independent contractor.

The fitting service is a separate contract between you and the independent fitter.

The fitter is responsible for their workmanship, fitting service and any services they agree directly with you.

Fitting charges are separate from LLAWR's materials invoice and are payable directly to the independent fitter in accordance with the fitting agreement.

Where LLAWR provides an estimated or agreed fitting charge on its paperwork, this may be shown for information and convenience and does not of itself make LLAWR the supplier of the fitting service.

LLAWR may assist with arranging appointments and communication but does not assume responsibility for an independent fitter's separate contractual obligations merely by making the introduction.

Nothing in this clause excludes any liability which LLAWR is legally required to accept.

LLAWR is not responsible for failure or delay in performing an obligation where caused by an event outside our reasonable control.

Where such an event occurs, we may reasonably extend the time for performance.

If the event continues for a substantial period and materially prevents completion of the order, either party may discuss cancellation of the affected part of the order.

Any goods already supplied or non-recoverable costs already incurred remain payable where appropriate.

Nothing in these Terms & Conditions excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation; or
• any other liability which cannot lawfully be excluded or limited.

Subject to the above and to the extent permitted by law, LLAWR will not be liable for:

• loss of profit;
• loss of revenue;
• loss of business;
• loss of contracts;
• loss of anticipated savings;
• loss of goodwill; or
• indirect or consequential loss.

LLAWR is not responsible for losses which arise from information, measurements, specifications or instructions supplied incorrectly by you or someone acting on your behalf.

Subject to any liability which cannot lawfully be limited and subject to any applicable statutory reasonableness requirement, LLAWR's total aggregate liability arising from an individual order will not exceed the total price paid or payable to LLAWR for the goods under that order.

LLAWR may suspend an order, delivery, account or further supply where:

• payment is overdue;
• a credit limit has been exceeded;
• we reasonably believe the customer may be unable to pay amounts when due;
• the customer materially breaches these terms; or
• continuing supply would expose LLAWR to unreasonable financial or operational risk.

We may require outstanding sums to be paid before supply resumes.

If you become insolvent, enter administration or liquidation, cease trading, propose arrangements with creditors or suffer an equivalent event, LLAWR may terminate or suspend any outstanding order to the extent permitted by law.

Accrued payment obligations survive termination.

You are responsible for ensuring that:

• the person placing the order has authority to bind your business;
• specifications supplied to us are accurate;
• goods are suitable for the intended project;
• appropriate professional advice is obtained where necessary;
• the site is safe and accessible;
• installers follow relevant manufacturer instructions; and
• goods are stored appropriately prior to installation.

Changes requested after an order has been confirmed are subject to LLAWR's agreement.

Changes may result in revised:

• prices;
• quantities;
• lead times;
• delivery dates; or
• cancellation charges.

No variation to the contract is binding unless agreed by LLAWR.

The contract consists of:

• these Business Terms & Conditions;
• the applicable quotation or estimate;
• order confirmation;
• invoice; and
• any additional written terms expressly agreed by LLAWR.

The customer acknowledges that it has not relied upon any statement or representation which is not contained in or incorporated into the contract, except that nothing in this clause excludes liability for fraud or fraudulent misrepresentation.

If any provision of these terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary.

The remaining provisions will continue to apply.

If LLAWR does not immediately enforce a contractual right, this does not mean that right has been waived.

A waiver on one occasion does not constitute a waiver on any future occasion.

Unless expressly stated otherwise, a person who is not a party to the contract has no right to enforce its terms under the Contracts (Rights of Third Parties) Act 1999.

These Terms & Conditions and any dispute arising from them are governed by the law of England and Wales.

The courts of England and Wales will have exclusive jurisdiction in relation to disputes arising from a business-to-business contract with LLAWR.

LLAWR Limited
72 High Street
Gorseinon
Swansea
SA4 4BP

Telephone: 01792 316245
Email: sales@llawr.com
Website: www.llawr.com

Company No: 16571738

IMPORTANT: These Business Terms & Conditions apply only where the customer is purchasing for business purposes. Consumer customers are subject to LLAWR's separate Consumer Terms & Conditions and applicable consumer law.