Terms and Conditions

Measurements and Responsibilities

If you have provided your own measurements, you are responsible for ensuring these are correct as we cannot accept liability for any floorcoverings that do not fit, should they not have been measured by ourselves. 

Any floorcoverings cut to your own bespoke sizes cannot be returned if ordered incorrectly. Likewise, any boxed items may incur a restocking charge. The store reserves the right to refuse to return any boxed items in line with your consumer rights. The store may authorise boxed items to be returned at their discretion. However, this is not guaranteed as boxed floorcovering items are batch sensitive and often cannot be resold. 

We offer a free of charge in-home consultation and measuring service. If you are unsure of your sizes, please let us know so we can arrange this service before confirming your order.

Delivery and Installation 

Should you choose to opt for our installation service the store will arrange for a professional, and verified 3rd party fitter to undertake installations for you. LLAWR Limited will act as your agent for this service free of charge. The fitting arrangement is a separate agreement between yourself and the 3rd party fitter. Due diligence checks are followed to authorise any fitters to undertake work for the store. In a rare event of any issues with the fitting/delivery service LLAWR Limited will act as an intermediary and manage the complaint between yourself and the fitter. LLAWR Limited retain full responsibility for the products supplied and the fitter for any of their services. 

Fitting is chargeable and payable directly to the fitter; this forms a separate contract from your LLAWR Limited contract and must be paid directly to the fitter on the day of installation.

The independent fitters we use undertake their work with reasonable skill and care however, on rare occasions home décor may become marked or scuffed due to the installation process. New paintwork/wallpaper are especially vulnerable and should be allowed to full dry/cure. Paint should be given a minimum of 3 days to dry and high gloss 7 days. Neither the store nor fitter will undertake any redecoration, except where damage has been caused by the persons negligence. It is your responsibility to make the fitter aware of any hazards or potential issues that may affect the installation process. 

LLAWR Limited holds appropriate insurance for the supply of goods. Independent fitters are separately insured for installation services they undertake. 

Doors/Plinths may need to be trimmed to allow sufficient clearance. This can be difficult to predict in advance and is not considered part of the fitting work unless specifically agreed in advance and may be chargeable at the fitter’s discretion. Fitters may need to remove doors to facilitate the fitting and where necessary leave them ready for you to arrange trimming and re-hanging with your own appointed carpenter. Some doors such as fire doors may not be suitable for removal for insurance reasons, in this case these will need to be carried out by a door easing specialist. 

Your fitter will call you on your arranged fitting day when they are loaded and enroute to the address provided. Please ensure rooms are cleared and ready for the installation to take place. Fitters will only move a reasonable amount of furniture (3-5 items max) unless noted in the special requests box on your invoice. Additional items may be charged for at the fitter’s discretion.

Payment for your installation is to be paid, in full, to the fitter on completion of their work. The store is unable to take payments for this service unless agreed in advance for commercial reasons. 

Given the nature of their work, we are unable to guarantee delivery and installation times. The fitter will do their best to keep you updated as the day goes on so you can plan accordingly. LLAWR Limited shall not be liable for any delay or failure to perform due to events beyond our reasonable control. 

Please take time to check the products you have purchased are correct before the fitter commences the installation. Any issues should be reported to store as a matter of urgency so they can be rectified promptly. 

If you have opted for a delivery only service, this may be completed by LLAWR Limited or by a 3rd party fitter/courier depending on the nature of the goods and size of load. Please ensure you have easy access for the product to be delivered, and all breakables/obstacles are removed prior. 

Sub Floor Preparation 

For a perfect finish, flooring products require a smooth, dry and clean foundation. The store will not be able to certify if your subfloor requires extra preparatory work if your existing flooring was in situ at the time of measure. 

Where possible the store will advise and quote for preparation costs in advance, these are to be paid directly to the fitter and may require a 2- stage fitting process for preparation to install. 

If any unforeseen preparation work is required the fitter will be able to assist to resolve the issue, however additional fees may apply. 

Any rejection of sub floor correction that may invalidate the manufacturer’s warranty may be declined to be installed by the fitter. In this instance the sale will be considered ‘supply only’ and the products may be left with yourself to appoint your own specialist fitter. Terms and conditions of this sale will remain and no guarantee of a return / refund for the goods purchased will be made by the store. Any returns/refunds are considered discretionary, and re-stocking charges may apply if agreed by store. See Returns and Refunds Policy.