Last updated: 11 August 2026

These Terms & Conditions apply to goods supplied by LLAWR Limited (“LLAWR”, “we”, “us” or “our”) to you, the customer.

They should be read together with your estimate, quotation, order confirmation and/or invoice.

Where you are a consumer, nothing in these Terms & Conditions limits or removes your statutory rights.

An order is confirmed when it has been accepted by LLAWR and, where applicable, the required deposit or other agreed payment has been received.

Please check your estimate, order confirmation and invoice carefully before confirming your order. This includes:

• product
• colour
• quantity
• measurements
• room details
• fitting requirements
• delivery details
• any special requirements

Please tell us about any errors as soon as possible and before goods are cut, ordered or manufactured.

Where goods have already been ordered, cut or made specifically for your requirements, changes or cancellation may not always be possible.

Where you provide your own measurements, you are responsible for ensuring they are accurate.

LLAWR is not responsible for a shortfall or excess resulting from inaccurate customer-supplied measurements, except where the issue results from an error made by LLAWR.

We offer a measuring service and recommend using this where you are unsure about quantities or suitability.

A measuring visit does not guarantee that concealed problems or conditions beneath existing flooring will be identified.

Samples are intended to give a reasonable indication of colour, texture and appearance.

Flooring is a manufactured or, in some cases, natural product. Reasonable variations in shade, pattern, texture or finish may occur between samples, batches and the finished product.

Where products are supplied from different manufacturing batches, an exact colour or pattern match cannot always be guaranteed.

This does not affect your statutory rights where goods do not match their description or sample to the extent required by law.

Please tell us before ordering about anything that may affect the suitability of your flooring, including:

• underfloor heating
• moisture or damp
• heavy traffic
• pets
• accessibility requirements
• commercial use
• unusual sub-floor conditions
• manufacturer-specific requirements

We will use reasonable care when advising you. Where you tell us that flooring is required for a particular purpose and reasonably rely on our advice, your statutory rights concerning fitness for purpose are not affected.

Flooring normally requires a suitable, sound, smooth, clean and sufficiently dry sub-floor.

Where existing flooring remains in place during a measure or survey, it may not be possible to identify concealed issues such as:

• moisture or damp
• contamination
• unevenness
• damaged floorboards
• defective screed
• old adhesive
• other hidden defects

Any preparation quoted before the existing flooring is removed is based on the conditions reasonably visible or known at the time.

If additional preparation is discovered, further work, materials, time or a return visit may be required.

Any additional chargeable work will be explained and agreed with you before that work is carried out.

Installation may need to be postponed where the sub-floor does not meet the flooring manufacturer's or installer's requirements.

Prices are those shown on your quotation, order confirmation or invoice unless otherwise agreed in writing.

Consumer prices include VAT where applicable unless clearly stated otherwise.

Any deposit, balance or payment date shown on your order confirmation or invoice is payable by the date stated.

Unless otherwise agreed in writing, goods must be paid for in full before collection, delivery or installation.

Ownership of goods remains with LLAWR Limited until payment for those goods has been received in full.

Where payment is overdue, we may suspend collection, delivery, installation arrangements or further supply until payment is received, where permitted by law.

Nothing in this section affects your statutory rights.

Delivery dates and times are estimates unless we have expressly agreed otherwise.

We will use reasonable care to meet agreed arrangements.

Sometimes delays may occur because of circumstances genuinely outside our reasonable control, such as manufacturer delays, transport disruption, severe weather or unexpected access problems.

Where we become aware of a significant delay, we will let you know as soon as reasonably possible.

Nothing in these terms affects any statutory rights you may have in relation to delayed or failed delivery.

Please ensure there is suitable and safe access for delivery and remove obstacles or fragile items from the delivery area.

Please check your flooring as soon as reasonably possible after collection or delivery.

If you notice visible damage, an incorrect product, colour, quantity or other obvious problem, please contact LLAWR promptly.

Where possible, please contact us before the flooring is cut or installed.

Starting installation may make an issue more difficult to investigate or remedy, but it does not remove any statutory rights you may have.

If you believe your flooring is faulty or does not comply with your order, please contact LLAWR as soon as reasonably possible.

We may ask for photographs, details of the issue or arrange for the flooring to be inspected.

In some cases we may also obtain information or an assessment from the manufacturer to help establish the cause of a problem.

Your contract for goods supplied by LLAWR remains with LLAWR Limited. A manufacturer's warranty is additional to, and does not replace, your statutory rights.

Where goods are faulty, not as described, not fit for an agreed purpose or otherwise fail to meet the requirements of applicable consumer law, the remedies available to you will be those required by law.

There is generally no automatic statutory right to cancel an in-store purchase simply because you change your mind.

If you wish to cancel an order where no statutory cancellation right applies, please contact us as soon as possible.

We may agree to cancel or amend an order depending on how far it has progressed.

Where we agree to a cancellation, we may retain or charge a reasonable amount to reflect costs or losses actually incurred as a result of the cancellation, taking into account any costs we have saved or can reasonably recover.

We will explain any applicable charge to you.

We may agree to accept unused, unopened and resalable standard goods for return.

This is at LLAWR's discretion where there is no statutory right to return the goods.

A reasonable collection or restocking charge may apply where agreed with you.

Goods which are made to your specifications, clearly personalised or otherwise fall within a statutory cancellation exemption may not carry a statutory change-of-mind cancellation right.

This may include certain flooring specifically cut or manufactured to your individual requirements where the applicable legal exemption is met.

This does not affect your rights if the goods are faulty, misdescribed or otherwise do not conform to the contract.

Additional cancellation rights may apply where a consumer contract is entered into at a distance or away from our business premises, for example certain orders concluded online, by telephone or in your home.

Where the statutory cancellation right applies to goods, the normal cancellation period is generally 14 days from the day after you receive the goods, subject to the applicable rules and exceptions.

Certain goods made to your specifications or clearly personalised are exempt from the statutory cancellation right.

We will provide any cancellation information required by law where a qualifying distance or off-premises contract is entered into.

Where you have a statutory right to cancel, you can tell us clearly that you wish to cancel by contacting:

Email: sales@llawr.com
Telephone: 01792 316245

Please provide your name, address and order or invoice number where possible so that we can identify your order.

Nothing in this section limits any cancellation right provided to you by law.

LLAWR supplies your flooring and related materials.

Where requested, we may introduce or help arrange an independent flooring fitter.

Unless we expressly agree otherwise in writing, the fitting service is provided under a separate contract between you and the independent fitter.

The fitter is responsible for carrying out their fitting service with reasonable care and skill.

The fitting price, scope of work and any agreed preparation should be confirmed with the fitter.

Fitting charges are separate from the LLAWR materials contract and are normally payable directly to the fitter.

Where LLAWR exceptionally collects a fitting payment, we will make clear whether we are collecting that payment on behalf of the independent fitter.

LLAWR may assist with arranging appointments, communication and complaints, but this does not by itself make LLAWR the provider of the independent fitting service.

Nothing in these terms excludes any responsibility which LLAWR may have under applicable law.

Please ensure that rooms are reasonably clear, accessible and safe before fitting begins.

You should tell the fitter about anything that may affect the work, including:

• access or parking restrictions
• stairs
• pets
• alarms
• fragile or valuable items
• pipes or cables
• unusual flooring construction
• vulnerable decoration
• any known hazards

Valuables, breakables and personal belongings should be removed from the work area.

Furniture moving is not automatically included unless agreed.

Large, fragile, specialist or high-value furniture and appliances may need to be moved by you or another specialist before fitting.

Uplift and disposal of existing flooring is not included unless expressly stated in your quotation or fitting agreement.

Additional work may be required once the existing flooring has been removed.

This can include:

• smoothing compound
• screeding
• moisture treatment
• damp-proof membranes
• floorboard repairs
• removal of old adhesive
• sub-floor repairs
• additional uplift or disposal

The independent fitter should explain and agree any additional work and charges with you before carrying out that work.

Where the sub-floor is unsuitable, installation may need to be postponed until the necessary work has been completed.

New flooring can affect the clearance beneath doors, plinths and other fittings.

Doors, skirting boards, plinths or thresholds may therefore require adjustment, trimming, removal or replacement.

This work is not included unless expressly agreed.

Some doors, including certain fire doors or specialist doors, may need to be dealt with by a suitably qualified specialist.

The fitter may remove a door where appropriate but may leave alteration, trimming or re-hanging for another suitably qualified person.

Floor fitting involves tools, cutting, adhesives, movement of materials and working close to walls and other finished surfaces.

Reasonable care should be taken during installation. However, vulnerable or newly decorated surfaces can be particularly susceptible to minor marking.

Please allow newly painted, plastered or wallpapered surfaces sufficient time to cure before fitting and tell your fitter about any particularly vulnerable finishes.

Neither LLAWR nor the fitter is responsible for pre-existing damage or ordinary wear.

Nothing in these terms excludes responsibility for damage caused by negligence, a failure to exercise reasonable care and skill, or any other liability that cannot lawfully be excluded.

If you have a concern about fitting workmanship, please tell the independent fitter and LLAWR as soon as reasonably practicable.

Photographs and details of the issue can help us investigate.

The fitter should normally be given a reasonable opportunity to inspect the work and, where appropriate, put a workmanship issue right.

LLAWR may assist with communication and help progress a complaint, but the independent fitter remains responsible for the fitting service supplied under their separate agreement.

LLAWR remains responsible for goods supplied by LLAWR in accordance with applicable law.

Cancellation of a fitting appointment or fitting service is subject to your agreement with the independent fitter.

Where the fitting contract is a qualifying distance or off-premises consumer contract, statutory cancellation rights may apply.

A service contract normally has a 14-day statutory cancellation period where the relevant rules apply.

If you specifically ask the fitter to begin work during that cancellation period, the fitter may ask you to make the legally required express request.

If you subsequently exercise a statutory cancellation right after work has started, you may be required to pay a proportionate amount for services already properly supplied where the legal requirements have been met.

Your independent fitter should provide any cancellation information required for their fitting contract.

Exact fitting arrival times cannot always be guaranteed.

Your fitter should use reasonable efforts to keep you informed of significant delays.

Neither LLAWR nor an independent fitter seeks to exclude any rights or remedies that cannot legally be excluded.

Nothing in these Terms & Conditions excludes or restricts liability where it would be unlawful to do so.

This includes liability for:

• death or personal injury caused by negligence
• fraud or fraudulent misrepresentation
• statutory consumer rights
• any other liability which cannot legally be excluded or restricted
• 
  

For consumers, goods supplied by LLAWR are subject to applicable consumer law, including requirements concerning satisfactory quality, description and fitness for purpose.

Where applicable, services must be carried out with reasonable care and skill.

We may update these Terms & Conditions from time to time.

Changes published on our website will apply to future orders and will not retrospectively alter the terms of an order you have already entered into unless the change is required by law or separately agreed with you.

The version applying to your order will normally be the version in force when your order is confirmed.

These Terms & Conditions are governed by the law of England and Wales.

If you are a consumer, you retain any mandatory legal protections and rights available to you under applicable UK law.

If you have any questions about your order, these Terms & Conditions, a cancellation, return or complaint, please contact us.

LLAWR Limited
72 High Street
Gorseinon
Swansea
SA4 4BP

Telephone: 01792 316245
Email: sales@llawr.com
Website: www.llawr.com

Company No: 16571738

Nothing in these Terms & Conditions affects your statutory consumer rights.